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Construction is where the bot is built. Operations is where it’s put to work: loading campaigns, following their results and adjusting how the bot behaves with cases that were already contacted. This section documents the screens in the platform’s Operations module.

Rest rules

How long a case stays without being contacted again, based on how the call ended.
What you see in Operations depends on your user’s permissions and on the bots assigned to you. If you need access to a bot or a screen, talk to your Inceptia representative.