How to access Construction
Construction lives inside Bot Manager, but it’s not visible at first glance in the main menu — you need to open it from the module selector.1
Log in to the platform
Enter your credentials on the Inceptia login screen.
2
Open the module menu
At the top left, click the grid icon (⊞) to open the menu of modules available to your user, and select Construction.
What is Construction?
Construction is the Bot Manager section where you configure and customize your voice bots. From here you can define how the bot speaks, what it understands, what actions it can take, and how it behaves at every point of the conversation. Inceptia bots are voice conversational agents — they can start calls (outbound) or receive them (inbound), and are designed to interact naturally with people.How the bot engine works
Every time the bot listens to the user, this cycle happens:1
Listens and transcribes
The voice engine converts what the person says into text (STT).
2
Reasons with AI
The LLM receives the text, the agent’s instructions, the conversation history, and the available tools.
3
Decides what to do
The model responds with text for the user, calls a tool (data lookup, logging, etc.), or both at the same time.
4
Responds in voice
The generated text is converted to audio (TTS) and the bot plays it back on the call.
What you can configure
Construction is organized into four stages:Getting started
Receive your base bot, duplicate it, and choose between Draft and Production before touching anything.
Bots that work
What Inceptia has learned about what sets a well-designed bot apart, before you dive into building.
Build your agent
Design the conversational flow: agents, identity, tools, logic, and agent handoffs.
Configure your bot
Adjust how the bot speaks, its tools, labels, and test it before publishing.