What the input file is
When you launch a campaign, you upload a file (Excel or CSV) with the contacts’ data: name, phone number, debt, due date, etc. The Campaign Input File tab inside the bot defines how those columns are read and what variables it creates from them. Once mapped, those variables are available in the instructions and logic of any of the bot’s agents using the{variable_name} syntax.
How it’s documented
This configuration is exactly the same as described in the Campaign Input section of this documentation. All the detail on how to map columns, configure telephony, and add transformation actions is there.See Campaign Input documentation
Complete guide on how to configure the input file: telephony, bot parameters, and available actions.
Where to find it in the bot
Inside any bot, the Campaign Input File tab is in the editor’s top bar (next to Agents, Tools, Voice, etc.).The input file configuration is per bot — each bot can have a different mapping for the same campaign file.