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The Telephony tab of Campaign Input covers everything related to how the bot reads, cleans, and validates the phone numbers in your file before dialing.

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Phone configuration

Before adding columns, configure the two global selectors. They define how the area code and phone type are interpreted for all the columns you add. Area code and phone type options

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Area code

Defines whether the area code is already included in the number or comes in a separate column in the file.
The “Add 11” options are a shortcut for Buenos Aires (prefix 11). For campaigns with contacts from other provinces, use In a separate column and map the corresponding column in the table.

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Phone type mode

Classifies numbers as mobile or landline. In Argentina, mobile phones require the system to insert a 9 between the country code and the area code. When you choose “Set a fixed type”, a selector appears in each row of the table: When you choose “In a separate column”, the Value that identifies mobile field appears: enter the exact text your file uses for mobile phones (e.g. CEL, móvil, M). Any other value is treated as landline.
The Type field that appears in each table row has to match exactly the name of the column in your file that indicates whether the number is mobile or landline (e.g. tipo_tel, modalidad). The same name is used for all rows.
Argentina: mobile phones require the digit 9 between the country code and the area code (e.g. 54911…). The system adds that 9 automatically when it identifies a number as mobile. If all your contacts have mobile phones, choose Set a fixed type → Mobile phone to make sure.

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Columns with phone numbers

Add one row for each column in your file that contains phone numbers. The bot processes them in the order of the table. Table of phone columns
The Phone column name field has to match exactly your file’s header. If your file has 5 phone columns (e.g. Tel_1, Tel_2… Tel_5), add 5 rows.

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Number normalization

The three rules clean up the number before dialing it. They apply in order: each one acts on the result of the previous one. Number normalization rules
For Argentina, enable all three rules and set 54 as the country code. For bots outside Argentina: disable “Remove the 0” and “Remove the 15,” and use the corresponding code (e.g. 55 for Brazil).

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Phone validations

Rules to filter out invalid or unwanted numbers before sending them to the bot. Phone validations

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Digit count

Defines the valid length range for the number once built (with normalization already applied). Numbers outside the range are silently discarded.
Argentina: a complete mobile number with country code has between 12 and 13 digits (e.g. 5491112345678). Landlines have between 10 and 11.

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Header validation (optional)

Checks that the number starts with the expected prefixes. When a number doesn’t comply, you choose what to do:

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Filter phone numbers (optional)

A list of specific numbers excluded from processing. Useful for test, internal, or sensitive phone numbers that might appear in the client’s file.