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Tools at the bot level

The bot’s Tools section (not the agent’s) is the central repository of custom tools available for that bot. It’s different from the Tools tab inside each agent — this is where tools are defined, and agents assign them from there.
This view shows only the custom tools created for your bot — integrations with external systems, API calls, etc. The platform’s general functions (End Conversation, Transfer to Human Agent, Detect Voicemail, etc.) don’t appear here: those are turned on per agent, from the Tools tab of each agent.
Table of custom tools assigned to the bot Each tool has three components:

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How tools work

When the agent decides to call a tool, the platform:
1

Extracts the parameters

The LLM identifies the required values from the conversation’s context and the campaign file’s parameters.
2

Runs the tool

The platform calls the external service (API, database, etc.) with the extracted parameters.
3

Returns the result to the agent

The result is added to the LLM’s context so the agent can use it in its response.
The technical configuration of tools (endpoints, credentials, integration logic) is done by Inceptia. From the platform, you only manage which tools are available and how they’re documented for the agent.